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Frequently Asked Questions

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We handle taking the pictures of your property and all of the advertising. We screen all of the applicants, following all Fair Housing Laws. We check credit, income, rental history, etc. and then discuss the results with you, the Owner, to determine the most qualified applicant for your home. We will tell you our opinion, but ultimately, it is your home, and we feel that you should have a say in picking the applicant to live there. We write the lease and ALWAYS perform a FULL Move-In Inspection. We use a 5-page checklist and accurately document the condition of your home prior to a tenant moving in. We physically check all doors, window, blinds, faucets, appliances, etc. for proper working condition. This important inspection is NOT left up to the tenant to do.

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When interested parties contact us regarding your home, we call them to pre-screen them to find out if they are even qualified for your home prior to scheduling an appointment with them. Someone from our office ALWAYS personally escorts the interested party through your home and makes sure that it is properly locked when leaving. We NEVER give out lockbox codes to prospective tenants or other agents to do SELF showings. We make sure that our properties are in Rent Ready condition prior to advertising and showing them.

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We have a pre-approved repair limit of $200 to handle small repairs that may come up throughout the month. If a major repair is needed, then you, the Owner, is contacted for prior approval before moving forward, unless it is an emergency that would either cause damage to your home or cause the property to be uninhabitable. Our vendors bill us and then we pay the repair bills for you out of the rent money. Any invoices paid for the month are attached to your monthly statement. We do NOT “mark-up” or charge any extra for processing repairs.

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When a tenant moves out, we physically perform the same 5-page inspection that was performed prior to them moving in. The condition is noted and all doors, windows, blinds, faucets, appliances, etc. are checked. We require the tenants to leave the property in clean condition and pay for the carpets to get professionally cleaned. Any cleaning that is needed after a tenant has moved out is scheduled and paid for out of their deposit. Any damage that was caused by the tenant is scheduled for repair and also paid for out of their deposit. A full accounting with all invoices in supplied to the tenant with their refund, with-in the 21-day limit per CA Law.

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Our goal is to get every owner paid and every statement out by the 5th of the month. Occasionally, due to the way that weekends and holidays fall, this might be delayed by a day or two. Owners can choose to have a monthly check mailed to them or they can choose to be paid electronically. Statements can also be sent through the mail or electronically through email. All statements are posted on the Owner’s Portal.

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We make our tenants responsible for all utilities unless they are included in your HOA fee or property taxes, such as water and trash. For some condos, Sub-Meters are used and the bill has to stay in the owner’s name. In that case, we bill the tenant for that utility and add the fee to their rent. We require that tenants provide us with their account numbers prior to move-in. When the property is vacant, the owner is responsible for transferring the utilities into their name. Jensen Property Management does not put any utilities into our business name.

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If you have a pool on your rental property, we strongly recommend that you pay for and include a pool service. A pool is an expensive feature, and you should not leave it up to a tenant to maintain and clean. If they don’t take care of it properly, then it could be very costly to restore it to an adequate condition. If your rental property is in a community with an HOA, we do recommend that you pay for and include a gardener. This will ensure that you do not get those letters from the HOA saying that your front yard is not being maintained properly. In addition, it also gets a set of eyes on the backyard on a regular basis to ensure that the tenant has not shut off the water. Jensen Property Management can pay these invoices for you on a monthly basis out of the rent.

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